Support

Questions, bugs or something that does not feel right? Write to us and a person will answer.

We usually reply within a few working days. Include your username and, for a bug, your phone model and what you were doing.

Common questions

I did not get the verification email

Check your spam folder, then use “Send again” on the verification screen. Make sure you typed your address correctly.

I forgot my password

On the sign-in screen choose “Forgot password?”, enter your email and follow the message we send.

How do I delete my account?

In the app: Settings → Data → Delete account. Full steps, and what to do if you cannot sign in, are on the delete account page.

How do I get a copy of my photos and data?

In the app: Settings → Data → Export library.

Someone is bothering me or posted something that is not allowed

Open their profile, tap the menu and choose Report or Block. Blocking takes effect at once. Reports are reviewed by a person; see our Terms for what is not allowed. For anything urgent or illegal, also contact the police.

Who can see my photos?

Only you, unless you change the visibility of a photo, branch or playlist to friends or everyone. You can set the default for new photos under Settings → Privacy.